Telus has attributed a widespread service outage in northern British Columbia to the theft of copper cables. The disruption, which began on May 4, 2026, affected internet, phone, and television services for customers in several communities. The company stated that thieves targeted infrastructure, cutting lines and causing significant interruptions. Crews were dispatched to repair the damage and restore connectivity, but no timeline for full restoration was immediately provided.
Impact on Communities
The outage impacted residents and businesses in areas including Prince George, Terrace, and Kitimat. Many customers reported being unable to access emergency services, conduct online transactions, or communicate with family. Local officials expressed frustration, noting that such thefts have become increasingly common and disrupt daily life. Telus urged customers to use alternative communication methods and apologized for the inconvenience.
Response and Investigation
Telus confirmed that it is working with law enforcement to investigate the theft. The company emphasized that stealing copper cable is dangerous and illegal, and can lead to serious injuries or fatalities. They also reminded the public to report any suspicious activity near telecommunications infrastructure. In the meantime, technicians are prioritizing restoration in areas with critical needs, such as hospitals and emergency services.
Broader Context
Cable theft has been a recurring issue across Canada, with thieves targeting copper for its scrap value. Telus has previously implemented security measures, including surveillance and alarms, but continues to face challenges. The company is exploring alternatives like fiber optics, which are less attractive to thieves. Customers affected by the outage are advised to check the Telus website or app for updates on restoration progress.
