Prime Minister Carney Denounces Air Canada CEO's English-Only Condolence Video
Prime Minister Mark Carney has publicly criticized Air Canada CEO Michael Rousseau for releasing a video message in English only, offering condolences for the deaths of two pilots in a recent crash. Carney described the move as showing a "lack of judgment and lack of compassion", particularly given that one of the deceased pilots was a francophone Quebecer.
Official Languages Commissioner Receives Hundreds of Complaints
The Office of the Commissioner of Official Languages reported receiving 561 complaints about Rousseau's video as of Wednesday morning. Spokeswoman Isabelle Arseneau confirmed that the office is currently assessing whether these complaints are admissible under official language regulations.
In the 3:45-minute video published on social media following Sunday's fatal crash at LaGuardia airport, Rousseau expressed his "deepest sorrow for everyone affected" and acknowledged it was a "very sombre day at Air Canada." The CEO spoke entirely in English except for saying "Bonjour" at the beginning and "Merci" at the conclusion, though the video did include subtitles in both English and French.
Political Leaders Demand Accountability and Resignation
Carney emphasized that "companies like Air Canada, particularly, have a responsibility to always communicate in both official languages regardless of the situation." The Prime Minister made these remarks while en route to a Liberal caucus meeting, adding that he was "very disappointed as others are, rightly so."
Quebec Premier François Legault took an even stronger position, calling for Rousseau to resign as CEO. Transport Minister Steven MacKinnon stated plainly that "Air Canada should know better" and reminded the company of its responsibility to communicate with all stakeholders in both official languages.
Parliamentary Committee Summons Air Canada CEO
Rousseau has been summoned to appear before a House of Commons committee on official languages before May 1. Carney indicated he would "follow his comments closely" along with any response from Air Canada's board of directors.
Industry Minister Mélanie Joly echoed Carney's criticism, stating the video demonstrated a "lack of empathy" and reminding Air Canada of its obligations under the Official Languages Act. Joly emphasized that Rousseau needs to demonstrate he understands the message and ensure the entire company complies with language requirements.
Historical Context of Language Controversies
This incident marks another chapter in Air Canada's ongoing language challenges. Rousseau had previously pledged to improve his French more than four years ago following another controversy, making this latest episode particularly sensitive.
Bloc Québécois Leader Yves-François Blanchet posted on social media that Rousseau should "take a cold and hard look at whether he can stay on as CEO" given what he called a "sad and crass lack of respect" toward the family of pilot Antoine Forest, the francophone Quebecer killed in the crash.
The controversy has sparked significant debate across Canada about corporate responsibility regarding official languages, especially during moments of national tragedy when inclusive communication becomes particularly important.
