Genetec's Security Center SaaS Revolutionizes Enterprise Security Investigations
MONTRÉAL, Feb. 11, 2026 – Genetec Inc., the global leader in enterprise physical security software, has unveiled groundbreaking new investigation capabilities within its Security Center SaaS platform. These advanced features are specifically engineered to help organizations resolve security incidents with unprecedented speed and efficiency, even when investigations span multiple sites, systems, and camera vendors across complex enterprise environments.
Transforming Investigation Timeframes
The newly introduced capabilities represent a significant leap forward in security operations, reducing investigation time from what previously took hours down to mere minutes. This dramatic improvement addresses a critical challenge in modern security management where incidents frequently extend across multiple facilities, campuses, and geographical locations, often involving footage and data from dozens or even thousands of cameras and devices from different manufacturers.
Traditional investigation approaches have long been hampered by closed systems designed for single-vendor environments, combined with the disconnected nature of conventional investigation tools. These limitations have made it exceptionally difficult for security teams to maintain momentum as investigations expand across diverse sites, systems, and camera brands, particularly when investigators typically begin with only limited or incomplete information about incidents.
Intelligent Automation for Complex Environments
Building upon the intelligent search capabilities introduced last year, Genetec has developed an investigation experience that enables security teams to work more efficiently in today's complex security landscapes. The system maintains connections between evidence, decisions, and contextual information from the initial incident report through to case closure, preventing investigators from having to restart searches or duplicate work as investigations evolve and new information emerges.
"When a security incident occurs, response teams must act swiftly and follow the investigation wherever it leads, even with limited initial details," explained Anne‑Cécile Millot‑Tournier, Product Group Director of Intelligent Automation at Genetec Inc. "Unlike tools built for closed, single-vendor systems, the new investigation capabilities in Security Center SaaS are specifically designed for enterprise environments, enabling teams to work seamlessly across thousands of cameras, multiple sites, and mixed ecosystems without switching systems or launching separate searches as new leads develop."
AI-Powered Search and Connected Case Building
The investigation capabilities in Security Center SaaS are designed around how security operators and investigators actually work in real-world scenarios. An investigation might begin with only a brief incident report and limited details, such as an approximate time or partial description of a perpetrator's clothing, like a brand logo. Using enhanced natural language search powered by artificial intelligence, investigators can transform everyday descriptions into actionable searches across video feeds from multiple sites and camera brands.
Investigators can then narrow results using sophisticated contextual cues including:
- Specific location data
- Nearby activity patterns
- Events occurring before and after the incident
- Movement trajectories across scenes
As relevant footage is identified, investigators can validate and refine findings using an innovative timeline preview feature. This allows security personnel to quickly scan video content, confirm key moments, and narrow time ranges without loading or reviewing full recordings. From there, investigators can follow people, vehicles, and objects across scenes, visualize movement using advanced trajectory analysis, and understand how events unfolded over time without reviewing hours of video footage.
Enterprise-Grade Solution for Modern Security Challenges
The new capabilities represent a fundamental shift in how enterprise security teams approach investigations in increasingly complex environments. By providing tools that work across multi-vendor ecosystems and maintain investigative continuity as cases develop, Genetec is addressing one of the most persistent challenges in physical security management. The system's ability to connect disparate pieces of evidence and maintain context throughout the investigation process enables organizations to return to normal operations more quickly following security incidents.
This advancement comes at a critical time as security environments continue to grow in complexity, with organizations increasingly relying on mixed technology ecosystems that span multiple vendors, locations, and system types. The Security Center SaaS platform's enterprise-focused approach to investigation management represents a significant step forward in making comprehensive security management more accessible and efficient for organizations of all sizes operating in today's interconnected world.
