Scotiabank has announced the next phase in its accelerated expansion of enterprise artificial intelligence tools, introducing new capabilities through Scotia Intelligence, the bank's unified approach to data and AI. The expanded suite focuses on three core objectives: elevating client experience, delivering speed and efficiency, and enhancing risk management.
Enterprise-Wide AI Adoption
Adoption of Scotia Intelligence continues to grow, with over 71,000 employees now having access to assistive AI tools. Additionally, 5,500 engineers are using AI to support coding productivity. The tools are increasingly embedded in workflows that support client service, operations, and decision-making across the bank, resulting in a 30 percent quarter-over-quarter increase in the use of AI by employees to respond to client questions.
Measurable Business Impact
Teams across the bank are leveraging policy, process, and knowledge capabilities to access curated information when needed, synthesizing complex data into digestible content with human review, and using coding capabilities to streamline workflows and solve repetitive tasks.
Phil Thomas, Group Head and Chief Strategy & Operating Officer, stated: "We have seen meaningful enterprise-wide adoption of Scotia Intelligence and today's announcement marks another step forward in how we are deploying AI at scale. As we further advance Scotia Intelligence, our focus remains on empowering our teams with a wide array of leading-edge tools that can drive tangible impact with our employees and the clients we serve."
Tim Clark, Group Head and Chief Information Officer, added: "As an organization, we have been intentional about translating AI investment into real, measurable outcomes. Our focus now is on scaling those results and continuously expanding our capabilities to deliver further meaningful value well into the future."
New Advanced Features
Building on its momentum, Scotiabank's expanded suite of tools provides more ways for teams to use AI to bring together information and insights, generate on-brand content, and collaborate to turn ideas into polished deliverables faster and with greater consistency.
Notebooks
A persistent AI workspace where employees can bring together files, emails, meeting notes, and data in one place. Instead of toggling between sources, Notebooks uses AI to synthesize information across all inputs, generating summaries, insights, and content drafts that would otherwise take hours to compile.
Create
A visual content tool that lets employees produce polished presentations, enabling them to go from idea to finished product quickly.
Pages
An interactive canvas that turns AI-generated responses into editable, living documents. Teams can co-author in real-time, iterate ideas together, and build structured deliverables directly within a shared environment.
