Canadian airline WestJet is facing criticism from disability advocates over its power wheelchair weight restrictions that are leaving some travelers stranded. The airline's 250-pound cap on motorized wheelchairs has created significant barriers for Canadians with disabilities who rely on heavier mobility devices.
Weight restrictions ground passengers
WestJet's current policy limits powered wheelchairs and mobility aids to 250 pounds maximum weight, a restriction that advocates say fails to accommodate many modern power wheelchairs. These essential mobility devices often exceed the weight limit due to advanced features, larger batteries, and custom configurations required for users with complex mobility needs.
The issue came to public attention in November 2025 when multiple travelers reported being unable to fly due to their wheelchair weight. Disability rights organizations have documented several cases where Canadians were forced to cancel travel plans or make alternative arrangements at substantial personal cost.
Impact on travelers with disabilities
For individuals who depend on power wheelchairs for daily mobility, the weight restriction represents more than an inconvenience—it's a fundamental barrier to their freedom of movement. Many advanced power wheelchairs necessary for people with significant mobility challenges weigh between 300-400 pounds, well above WestJet's current limit.
Advocates emphasize that air travel is not a luxury but a necessity for many Canadians with disabilities who need to travel for medical appointments, family obligations, and employment. The weight restriction effectively grounds those who require heavier mobility devices, limiting their ability to participate fully in society.
Calls for policy reform
Disability rights organizations are urging WestJet to reconsider its weight limitations and invest in the necessary equipment and training to accommodate all power wheelchairs. They point to other airlines that have successfully implemented more inclusive policies without compromising safety.
The situation highlights broader issues in accessible air travel across Canada. While regulations exist to protect the rights of travelers with disabilities, advocates argue that enforcement and implementation remain inconsistent. Many hope that bringing attention to WestJet's policy will spur industry-wide improvements in accessibility standards.
As one advocate noted, "When airlines implement policies that exclude people based on their essential medical equipment, they're effectively saying some Canadians aren't welcome to fly." The conversation continues as disability organizations and affected travelers push for meaningful change in how Canadian airlines accommodate passengers with diverse mobility needs.
