Software review platform G2 has recognized Regula, a global developer of identity verification solutions, as one of the top-performing companies in the Identity Verification category, based on customer feedback in the Spring 2026 report. Users gave Regula a Net Promoter Score (NPS) of 96 out of 100 — a measure of how likely customers are to recommend a product or service to others.
Such a high score signals strong customer satisfaction, trust, and long-term confidence in Regula’s technology. In a market where reliability, fraud prevention, and user experience are critical, recommendations from existing customers serve as a strong indicator of real-world performance.
Customer satisfaction built on reliability and support
Beyond recommendation rates, customers consistently highlight key aspects of their experience working with Regula:
- Quality of support — 99%.
- Ease of doing business with — 97%.
- Meets requirements — 96%.
- Ease of use — 94%.
These results demonstrate a broader pattern: organizations, especially in regulated industries, value not just product capabilities, but the ability to rely on a solution in real-world conditions — from easy integration and daily use to responsive support, fast issue resolution, and long-term performance.
What customers value most
Customers on G2 describe the experience of working with Regula in practical terms:
- “It is fast, reliable, and well-documented, allowing rapid implementation without direct support.”
- “Their dev team is quick to respond and actually listens to feedback when we need product improvements.”
- “We particularly value Regula’s extensive document template database, which enables us to process almost any ID effortlessly.”
- “The straightforward integration of Regula’s technology into our onboarding products and financial platforms has helped us meet identity verification requirements.”
Why it matters for businesses
Regula’s position in the G2 Grid is based on customer reviews, reflecting real-world use across industries such as banking, fintech, telecom, travel, public sector, and more. For many organizations, identity verification has become increasingly complex due to growing compliance demands, multiple workflows, and fragmented technology stacks. Customer feedback suggests that businesses value platforms that help simplify this environment — combining trusted controls in a modular way while integrating cleanly into existing enterprise systems.
