Utility Company Takes Compassionate Stance During Cold Months
NB Power has announced it will not disconnect vulnerable customers who struggle to pay their electricity bills during the upcoming winter season. The decision comes as many New Brunswickers face increasing financial pressures amid rising living costs.
The provincial utility made this commitment official on November 28, 2025, recognizing that winter presents particular hardships for those already in difficult circumstances. The policy aims to prevent vulnerable residents from being left without heat during the coldest months of the year.
Protecting Those Most at Risk
While specific criteria for determining vulnerability were not detailed in the announcement, the policy generally applies to households that would face significant health and safety risks from having their power disconnected during winter conditions. This includes elderly residents, families with young children, and individuals with medical conditions that require electrical equipment.
The decision reflects NB Power's awareness of the severe consequences that could result from cutting off electricity during New Brunswick's harsh winters, where temperatures frequently drop well below freezing.
Broader Context of Utility Assistance Programs
This winter disconnection moratorium aligns with similar programs offered by other Canadian utility companies during extreme weather conditions. Many provinces have recognized the essential nature of electricity for survival during winter months and have implemented protective measures for their most vulnerable residents.
NB Power's headquarters in Fredericton will oversee the implementation of this policy across the province. Customers who believe they qualify for protection under this initiative are encouraged to contact NB Power directly to discuss their situation and explore available payment arrangements and assistance programs.
The utility company emphasizes that while disconnections will be paused for qualified vulnerable customers during winter months, customers should still communicate with NB Power about their billing situations to find sustainable solutions for managing their electricity accounts.
